Specifications

Troubleshooting Symptom Charts/Operation - 10
Ink cartridge won’t
lock in carriage
1 Verify correct ink cartridge for the printer. Refer to Basics.
2 Replace ink cartridge.
3 Remove and reinstall purge unit. If faulty replace purge unit.
4 Replace mechanical assembly.
No print or printer
locks up
1 Recycle power to the printer. Sometimes this requires
unplugging the printer from the wall.
2 Reseat logic board connectors and retest. If problems
continue, replace logic board.
3 Replace mechanical assembly.
Stops printing 1 Make sure clutch actuator is not interfering with carriage
movement.
2 Remove obstructions from carriage and paper paths.
3 Replace any part interfering with carriage movement.
4 Reseat logic board connectors and retest.
5 Replace logic board.
6 Replace carriage motor and retest.