Specifications

Basics Canada Repair Strategy - 7
Canada Repair Strategy
The service strategy for the Apple Studio Display is whole-
unit replacement in Canada. To prevent “no fault found”
returns on the unit, Apple Canada implements the following
procedure when an Apple Authorized Service Provider
requires service support:
1 The service provider calls Escalation Support Austin
(ESA) for technical support at 1-800-217-9517,
option #1, #3.
Important: Service providers, have your 10-digit
service account number (beginning with 61) ready.
2 The ESA phone agent works with the service provider to
troubleshoot the unit over the phone.
• If the ESA phone agent determines the issue to be
related to setup or software, he/she will advise.