K Service Source Studio Display DVI (15" flat panel, Graphite)
K Service Source Basics Studio Display DVI
Basics Overview - 1 Overview In December 1999, the DVI version of the Studio Display (15" flat panel) was introduced.
Basics Overview - 2 Features Comparison Although the design of the Studio Display DVI is similar to the previous two 15" flat-panel versions, this latest version offers a digital interface and other significant changes. Following is a quick reference table that compares features among the three versions. Features DVI Rev.
Basics Overview - 3 Features DVI DVI VGA VGA Monitor control USB ADB and OSD ADB ADB and OSD ADB Front panel user controls brightness, power reset, OSD on/off, OSD navigation, OSD adjustment, video source, brightness, power reset, OSD on/off, OSD navigation, OSD adjustment, video source, brightness, power 8 bit/color, 24 bit 8 bit/color, 24 bit Video cable connector Communications bus USB with two downstream ports Rear ports two USB ports Color depth 8 bit/color, 24 bit Rev.
Basics Overview - 4 Features DVI NuTMDS power DPMS DPMS Video support not supported NTSC, PAL, SECAM Genesis GMZ1 NTSC, PAL, SECAM Genesis GMZ1 Native resolution 1024 x 768 1024 x 768 1024 x 768 Power management Resolutions scaling System requirements ATI ratiometric AGP-based Power Mac G4 systems running Mac OS 9.0 or later Rev. B • Power Macintosh or other Mac OSbased systems with PowerPC processors running Mac OS 8.0 or later • Windows 95- and Windows NT-based systems Rev.
Basics Front View - 5 Front View From the front (underside) of the display you can access the user controls: • power button • brightness User Controls
Basics Front View - 6 User Controls The user controls are a power button and two brightness controls. The power button is preset to turn on both the display and the computer at the same time (or put the system in sleep mode). You can change the power button setting so that pressing the monitor’s power button affects the monitor only.
Basics Front View - 7 Power Button Setting To change the setting, open the Monitors control panel and click the Preferences button, as shown at left: • Monitor Power affects the monitor only (not the computer) • System Power is the default setting that affects both the monitor and the computer Note: With version 1.8.
Basics Front View - 8 panel became two separate control panels: “Monitors” and “Sound.” Brightness Slider Control Pressing the brightness controls, on the underside of the display, brings up an on-screen brightness slider control. As you press the brightness controls, the slider control moves and the screen brightness adjusts.
Basics Back View - 9 Back View From the back of the monitor you can see the • USB port cover • desktop stand and cable guide • display cable
Basics Back View - 10 USB Ports Behind the USB port cover are two USB ports. They support USB input devices such as a keyboard, mouse, or trackball.
Basics Back View - 11 Monitor Stand Desktop Stand Flip-Out Stand The display can be used with either stand: • desktop stand allows a wide range of tilt, swivel, and height adjustment • flip-out stand allows a fixed, table-top position optimal for single-user viewing Important: The housing parts (desktop stand, flipout stand, and USB port cover) should be exchanged like for like.
Basics Back View - 12 Display Cable From the back of the monitor the display cable routes through the cable guide on the desktop stand.
Basics Back View - 13 The other end of the display cable branches into a security ring with three cables to these connectors: • DVI connector • USB connector • power adapter connector
Basics New Technology: DVI - 14 New Technology: DVI The Studio Display DVI is one of the first Apple displays to support Digital Visual Interface (DVI). DVI is a technology developed by a consortium of companies that enables a system to store and display moving video images. A DVI connector is more advanced than a standard VGA connector. With DVI, all content transferred over this interface remains well preserved from start to finish for high-quality digital images.
Basics U.S. Repair Strategy - 15 U.S. Repair Strategy The Studio Display DVI is serviced through the service facilitation process. Customers may choose carry-in repair service through an Apple-authorized service provider (AASP) who will then facilitate a mail-in repair or customers can receive mail-in service from Apple directly. Ordering Apple-authorized service providers planning to support the Studio Display DVI may facilitate service by calling 800919-2775 and selecting option 6.
Basics U.S. Repair Strategy - 16 Notices Archive: Service Notices Archive: Service Source Startup: Service Information: Notices: Service Notices: Archived List: Facilitation Process.) Parts To order replacement parts, use the AppleOrder system and refer to Studio Display DVI (15" Flat Panel, Graphite) in the Service Price Pages. Large businesses, universities, and K-12 accounts must provide a purchase order for all transactions, including orders placed through the AppleOrder system.
Basics U.S. Repair Strategy - 17 Apple Computer, Inc. Service Provider Support Mail Stop 212-SPS 2323 Ridgepoint Drive Austin, TX 78754 If you have further questions, please call Service Provider Support at 800-919-2775 and select option 1. Warranty and AppleCare The Studio Display DVI is covered under the Apple One-Year Limited Warranty. The AppleCare Service Plan is also available for this product. Service Providers are reimbursed for warranty and AppleCare repairs facilitated for this display.
Basics Canada Repair Strategy - 18 Canada Repair Strategy The service strategy for the Studio Display DVI is wholeunit replacement in Canada. To prevent “no fault found” returns on the unit, please use the following procedure when you require a service repair: 1 2 3 Troubleshoot the unit to ensure the problem isn't with the software or with the computer.
Basics Canada Repair Strategy - 19 4 5 you the whole-unit service replacement part number, and a Vantive case number. Use AppleOrder to place the order for the whole-unit service replacement by manually populating the Part Number field with the part number given to you by the TSPS. Then mark the order for review, and put the Vantive case number in the Comments field. Failure to do so will result in your order being declined.
K Service Source Specifications Studio Display DVI
Specifications Introduction - 1 Introduction Specifications information for the Studio Display DVI can be found in the Spec Database, which you can access from the Service Source CD in one of three ways: • Launch it directly by double-clicking the Apple Spec Database runtime alias at the top level of the Main Service Source CD. • Select Apple Spec Database from the Service Source drop-down main menu.
Apple Studio Display Features Spectacular all-digital display • 15-inch (diagonal) thin film transistor (TFT) activematrix liquid crystal display delivers bright, sharp text and graphics • Native resolution of 1024 by 768 pixels allows for comfortable viewing, day in and day out • Designed to work with the Power Mac G4 digital graphics interface for distortion-free images • Lightning-fast pixel response supports full-motion digital video playback • Offers the convenience of a wide viewing angle— up to 120°
Specification Sheet Apple Studio Display 2 Technical Specifications Screen size and type • 15 inches (diagonal viewable image size) • Thin film transistor (TFT) active-matrix liquid crystal display Display colors (maximum) • 16.7 million Viewing angle (typical) • 120° horizontal; 90° vertical Brightness (typical) • 200 cd/m2 Contrast ratio (typical) • 200:1 • • • • Resolutions 1024 by 768 pixels* 832 by 624 pixels 800 by 600 pixels 640 by 480 pixels *Optimum resolution.
K Service Source Troubleshooting Studio Display DVI
Troubleshooting General - 1 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. For additional assistance, contact Apple Technical Support.
Troubleshooting First Checklist/ - 2 First Checklist Important: Many displays returned for repair are found to be fully operational. Read this checklist to prevent needless module replacement and unnecessary time delays. The Studio Display DVI is not compatible with all computers. This display works with selected AGP-based Power Mac G4 computers. Verify connections. Symptoms that mimic display failures can be caused by loose cable connections or a loose DVI graphics card in the computer.
Troubleshooting Symptom Charts/No Image - 3 Symptom Charts No Image No image (screen is black) 1 2 3 4 5 Adjust front panel brightness (it may be set too low). Shut down the computer and monitor. Disconnect monitor cables. Check cables for bent pins. Reconnect monitor cables and restart computer and monitor. If screen brightness has decreased over time, the most likely condition is the backlights failing. If you suspect backlight failure, contact Apple Technical Support.
Troubleshooting Symptom Charts/Screen Resolutions - 4 Screen Resolutions Blurry or wavy screen image at different resolutions 1 2 Use one of the resolutions that are listed as Recommended in the Monitors control panel. Note: Some resolutions from the Show All list can produce less than optimal results (fuzziness, black bars on sides or top and bottom of display area). For best results, set screen resolution to 1024 x 768 using the control strip or the Monitors control panel.
Troubleshooting Symptom Charts/Screen Color - 5 Screen Color Screen colors are not correct 1 2 3 Color intensity varies; large patch of color not uniform Allow the display to warm up for 30 minutes. Check color accuracy by using a familiar desktop pattern or a solid color test pattern. Open the Monitors control panel, click Color, and verify that a suitable ColorSync Profile is selected. Click Calibrate in the Color menu to change the color calibration.
Troubleshooting Symptom Charts/Screen Brightness - 6 Screen Brightness Screen image dim 1 2 3 4 Adjust front panel brightness (it may be set too low). Open the Monitors control panel and click Calibrate in the Color menu to change the color calibration. From the Monitors control panel, click Calibrate in the Color menu and try changing the color calibration settings. If screen brightness has decreased over time, the most likely condition is the backlights failing.
Troubleshooting Symptom Charts/Focus - 7 Focus Screen image blurry 1 Using the Monitors control panel or the control strip, set screen resolution to 1024 x 768. Note: 1024 x 768 is the native resolution for the Studio Display DVI. Although you can “magnify” the screen image to enlarge fonts and graphics by selecting other screen resolutions, LCD flat-panel displays cannot change their scan rates like a CRT can, so some blurriness is expected when using non-native resolutions.
Troubleshooting Symptom Charts/Error Messages - 8 Error Messages Error message reads “This monitor is not supported by this version of the Apple Displays Software” 1 Error message reads “This version of the system software is not supported by the Apple Displays Software” If this message occurs in the Apple Displays Software installer, check that you selected the startup hard disk in the Installation dialog box. 2 Ensure that computer is compatible. Verify that DVI graphics card is secured correctly.
Troubleshooting Symptom Charts/Error Lights - 9 Error Lights Power light flashes amber in repeating sequence of three short flashes 1 2 Power light flashes amber in repeating sequence of two short flashes and one long flash This symptom indicates a problem with the backlights. In the US, call Apple Technical Support at 800-919-2775. In Canada, call 800-217-9517. Ensure correct graphics card installed. Install Apple Displays Software that came with the Studio Display DVI.
Troubleshooting Symptom Charts/Miscellaneous - 10 Miscellaneous Screen freezes This symptom occurs when Energy Saver conflicts with a screen saver program. Turn off either the screen saver program or Energy Saver, and restart the computer. Computer shuts down or sleeps when monitor power button is pressed The display’s power button is preset to shut down or put to sleep both the display and the computer.
Troubleshooting Symptom Charts/Miscellaneous - 11 Display DVI. For installation instructions, refer to the linked user’s manual in the Adjustments chapter. No on-screen display when brightness button pressed; or no power mode options in Monitors control panel 1 Preferences button missing from Monitors control panel Ensure display’s USB cable connector is plugged into computer’s USB port. Reinstall system software. 2 3 Ensure display’s USB cable connector is plugged into computer’s USB port.
Troubleshooting Residual image still visible after the screen image changes Symptom Charts/Miscellaneous - 12 Allowing a constant and unchanging image to remain on the display screen for a long period of time can leave a faintly visible residual image when the screen finally changes. This is a temporary symptom that does not affect the functionality of the display. To remove the image, either shut down the display or put it to sleep using the Energy Saver control panel.
K Service Source Take Apart Studio Display DVI
Take Apart Safety Guidelines - 1 Safety Guidelines ±Warning: Before handling the Studio Display DVI, ensure that you have a clean, flat work surface. Protect the display face from scratches or nicks by covering it with a protective film or a clean, lint-free cloth. Remove all jewelry that could scratch or damage the display or plastic housing.
Take Apart Desktop Stand - 2 Desktop Stand Important: Before you begin, ensure that you have a clean, flat surface to work on. Protect the display face from scratches or nicks by covering it with a protective film or a clean, lint-free cloth.
Take Apart Desktop Stand - 3 1 2 3 Adjust the neck of the desktop stand to its highest extended position. Remove the display cable from the cable guide on the desktop stand. Tilt the display so the bottom of the rear housing touches the desktop stand.
Take Apart Desktop Stand - 4 4 While supporting the display at the carrying handle, use a flat-blade screwdriver to loosen, but not remove, the two thumbscrews and thin plastic washers at the rear of the display. Note: Leave the thumbscrews and washers attached to the desktop stand.
Take Apart Desktop Stand - 5 5 6 While supporting the display, tilt up the bottom of the display, and raise it off the three metal tabs on the stand. Place the display on a clean, flat surface.
Take Apart Flip-Out Stand - 6 Flip-Out Stand Important: Before you begin, ensure that you have a clean, flat surface to work on. Protect the display face from scratches or nicks by covering it with a protective film or a clean, lint-free cloth.
Take Apart Flip-Out Stand - 7 1 2 Support the display at the carrying handle. Using a flat-blade screwdriver, loosen but do not remove the two thumbscrews and thin plastic washers at the rear of the display. Note: Leave the thumbscrews and washers attached to the flip-out stand.
Take Apart Flip-Out Stand - 8 3 4 While supporting the display, tilt the flip-out stand down and away from the display to release the three tabs from the rear housing. Place the display on a clean, flat surface.
Take Apart USB Port Cover - 9 USB Port Cover Before you begin, position the display with the USB port cover facing you. 1 2 Open the USB port cover. Pull the USB port cover away from the rear housing.
Take Apart USB Port Cover - 10 Replacement Note: Align the two hinges on the USB port cover to the two small openings on the rear housing. Press the USB port cover into place.
K Service Source Adjustments Studio Display DVI
Adjustments Linked User’s Manual - 1 Linked User’s Manual You can adjust the screen brightness using the brightness buttons on the front of the Studio Display DVI or you can use the Monitors control panel. Note: With version 1.8.1 (and later) of the Apple Displays Software, the Monitors & Sound control panel became two separate control panels: “Monitors” and “Sound.” Refer to “About Your Apple Displays Software” in the linked Studio Display user’s manual.
K Service Source Exploded View Studio Display DVI
Exploded View 1
