Installation manual

Chapter 7 Interacting with Users 101
Sending Messages
Apple Remote Desktop lets you communicate with users of Apple Remote Desktop
client computers using text messaging. You can use text messages to give instructions
or announcements, to collaborate remotely, or troubleshoot with users. There are
two types of text messaging: one-way messages and two-way interactive chat. Text
messages and chat are available only to Apple Remote Desktop client computers.
Sending One-Way Messages
You can use a one-way text message to send announcements or information to users
client computers. The announcements appear in front of open application windows
and can be dismissed by the user.
To send a one-way text message:
1 Select a computer list in the Remote Desktop window.
2 Select one computer from the list.
3 Choose Interact > Send Message.
4 Enter your message.
5 Click Send.
The text message appears on the screen of all the selected computers.
Interactive Chat
You can start an interactive text chat with the user of an Apple Remote Desktop
client computer. This allows instant feedback from users, so you can collaborate
or troubleshoot.
To begin an interactive chat:
1 Select a computer list in the Remote Desktop window.
2 Select one or more computers in the selected computer list.
3 Choose Interact > Chat.
4 Enter your message, a line at a time.
The message appears real-time on the user’s screen as you type.
5 Press the Return key to complete and send each line.