User guide
Table Of Contents
- Contents
- Preface 5 About This Book
- Chapter 1 9 Using Apple Remote Desktop
- Chapter 2 25 Setting Up
- 25 System Requirements for Apple Remote Desktop
- 26 Setting Up an Apple Remote Desktop Administrator Computer
- 28 Setting Up Client Computers With MacOSX 10.2 Installed
- 32 Setting Up Client Computers With MacOSX 10.3 Installed
- 36 Creating a Custom Client Installer
- 38 Understanding Access Types
- 44 Considerations for Managed Clients
- 44 Configuring the Administrator Software
- 48 Setting Up the Network
- 49 Getting the Best Performance
- 50 Maintaining Security
- Chapter 3 53 Administering Computers
- Chapter 4 93 Interacting With Users
- Appendix A 105 Reference
- About This Book
- Using Apple Remote Desktop
- Setting Up
- System Requirements for Apple Remote Desktop
- Setting Up an Apple Remote Desktop Administrator Computer
- Setting Up Client Computers With MacOSX 10.2 Installed
- Setting Up Client Computers With MacOSX 10.3 Installed
- Creating a Custom Client Installer
- Understanding Access Types
- Considerations for Managed Clients
- Configuring the Administrator Software
- Setting Up the Network
- Getting the Best Performance
- Maintaining Security
- Administering Computers
- Interacting With Users
- Reference
Chapter 1 Using Apple Remote Desktop 19
Providing Help Desk Support
When a user is having trouble, ARD provides several ways to interact with the user and
his or her computer to diagnose and fix the problem.
Requesting Help
A user can discreetly notify you of the problem by sending a request for help using an
ARD text message.
Users initiate requests using the commands in the menu that appears when they click
the ARD icon in the menu bar. A notification on the administrator computer alerts you
to the message, and you can use several techniques to obtain more information or
troubleshoot the problem.
Chatting With the User
Conduct two-way ARD text communication with the user to obtain more information.
Screen Monitoring
Use ARD to observe the user’s screen if you need more details to understand the
problem.
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Copy
items
Administrator
computer
Control, observe, and
share screens
Use
text chat