Specifications

PowerBook G4 (12-inch 1.33 GHz) Troubleshooting

Symptom Charts

4. Create new Mac OS X user and log in as that user. (So that the customer does not

question the new user, remove the user once disc is veriﬁed.)

5. Reseat optical drive cable.

6. Replace optical drive cable.

7. Replace optical drive.

The optical drive does not eject CD or DVD disc

1. Verify disc is not in use by quitting any applications that may be using the disc.

2. Press and hold Media Eject key at top right corner of keyboard. If that does not work,

hold down Function (fn) key and Media Eject key.

3. Drag disc icon to trash or select it and press Command-E.

4. Choose Restart from Apple menu while holding down trackpad button.

5. Refer to Take Apart to remove the stuck disc and replace the optical drive.

106752: Macintosh: How to Eject a Disc When Other Options Do Not Work

Ports

FireWire or USB port not recognizing devices; or device not recognized by

computer

Note:

If you are trying to use a serial device with a USB/Serial adapter, check with the

manufacturer of the adapter for compatibility.

1. Completely shut down, then press the power button to start the computer.

2. Use Software Update in Mac OS X system preferences to verify that the latest

software is installed.

3. Use Apple System Proﬁler to verify that the computer is recognizing the device.

4. For USB, test ports with a known-good Apple keyboard or mouse. Try different USB

device on same port.

5. For FireWire, test by connecting another computer in FireWire Target Disk Mode.

Refer to article 58583: How to Use FireWire Target Disk Mode.

6. If a camera, turn on the camera before opening the video application.

7. Verify current driver for the device is installed. Verify that drivers are installed properly

for third party, if needed.

8. Create new Mac OS X user and log in as that user. (So that the customer does not

question the new user, remove the user once disc is veriﬁed.)

9. Try other port if available.