User`s guide

10
Limited Wa rr a n t y
VST Technologies, Inc. warrants its products to be free of defects in material and workmanship under nor-
mal use and service for a period of 1 year from the date of purchase or 18 months from the date of man-
ufacture, whichever occurs first. VST's sole obligation with respect to claims of non-conformance made
within the one (1) year warranty period described above shall be, at its option, to repair or replace any
item of Equipment which VST, in its sole discretion, determines to be defective. The Customer shall obtain
a Return Merchandise Authorization (RMA) number from VST prior to returning any Equipment to VST
under this warranty by contacting Technical Support at [phone] or email at [e-mail].
The Customer shall prepay shipping charges for Equipment returned to VST for warranty service, and VST
shall pay freight charges for the return of the Equipment to the Customer, excluding customs duties or
taxes, if any. All returns require a dated proof of purchase and a letter explaining the problem. VST
Technologies, Inc. will not be responsible for items returned without an RMA or improperly packaged.
Replacement Equipment shall be new or like new in performance and shall be warranted for the remain-
ing duration of the warranty term of the non-conforming Equipment. All replaced Equipment shall
become the property of VST. Any claims of defects not made within such one (1) year period shall be
deemed waived by Customer.
VST's warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly
installed, used and maintained at all times by Customer; (ii.) the Products not being subject to unusual
mechanical stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products
not being subjected to misuse, accident or any unauthorized installation/ deinstallation by Customer or
other third party; (iv.) the Products not being altered or modified in an unauthorized manner, unless
approved in writing or otherwise performed by VST and (v.) Customer promptly installing all Product revi-
sions which have been released for such Products by VST throughout the warranty term. VST does not war-
rant that the Products will operate in any specific combination which may be selected for use by Customer
or that the operation of the Products will be uninterrupted or error free, or that all non-conformance or
defects will be remedied. Additionally, VST shall have no warranty obligations for any failure of the
Products to conform to the applicable Product specifications resulting from the combination of any
Product(s) with hardware and/or software not supplied by VST. If it is determined that any Product(s)
reported as defective or non-conforming by Customer during the warranty period is not defective or non-
conforming, VST may, at its option, charge Customer for any labor provided and expenses incurred by VST
in connection with such determination, at VST's then current rates.
THE WARRANTIES OF VST AND REMEDIES OF CUSTOMER SET FORTH IN THIS SECTION ARE EXCLUSIVE AND
ARE GIVEN BY VST AND ACCEPTED BY CUSTOMER IN LIEU OF ANY AND ALL OTHER WARRANTIES,
WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY
EXPRESSLY AND UNEQUIVOCALLY DISCLAIMED BY VST AND WAIVED BY CUSTOMER.