Technical information

Repair Strategy
PowerBook (FireWire)
2
Basics
Repair Strategy
Parts for the PowerBook (FireWire) will be available for order through
the Apple Service Price Pages and the AppleOrder system. Except for the
displays, Apple Authorized Service Providers (AASPs) in the U.S. can
repair PowerBook (FireWire) systems. In Canada, Apple Authorized
Service Providers can also repair displays.
Service PowerBook (FireWire) computers through module exchange and
parts replacement. In the U.S. only, customers can request Apple Direct
Dispatch, or they can choose carry-in service from an AASP.
Ordering
AASPs planning to support the computer systems covered in this manual
may purchase Service modules and parts to develop servicing capability.
To order parts, use the AppleOrder system and refer to the PowerBook
(FireWire) Apple Service Price Pages.
Large businesses, universities, and K-12 accounts must provide a
purchase order on all transactions, including orders placed through the
AppleOrder system.
U.S. Ordering
U.S. Apple Authorized Service Providers not enrolled in AppleOrder may
fax their orders to Service Provider Support (512-674-8125) or mail
them to
Apple Computer, Inc.
Service Provider Support
MS 212-SPS
Austin, TX 78714-9125
For U.S. inquiries, please call Service Provider Support at 800-919-
2775 and select option #1.