Owner`s manual

TROUBLESHOOTING
21
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SECTION 3 TROUBLESHOOTING
If you encounter a problem while installing or using your ORB Drive, check this
Section for help.
If the information presented in this document does not help you resolve the prob-
lem, visit the Support Center on our web site: www.castlewood.com.
CAUTION! Always power off your computer and all peripher-
als before reconfiguring the SCSI chain. Electrical power
should be turned off before connecting, disconnecting any
cables or changing SCSI ID; otherwise, your drive or comput-
er equipment could be damaged.
LED Indicator Definitions
Green: Power is present and drive has passed self-test.
Amber: Data is being written or read on the ORB Disk.
Red: Error has occurred while checking the drive.
Upon Power On:
1. Steady Green – Drive ready to accept disk.
2. Flashing Amber and then steady Green – Disk is in and drive
ready for use.
3. Flashing amber, motor spins up and then spins down, disk
ejects and LED turns steady Green – Disk failed to spin up.
4. Flashing Red – Drive Failure:
One flash - ROM failure
Two flashes - RAM failure
Three flashes - DRAM failure
Four flashes - Internal Bus Failure
Five flashes - Interface failure
During Operation:
1. Steady Green – Drive ready to accept an ORB Disk
– ORB Disk is loaded.
2. Flashing Amber – Disk loading or unloading.
– Disk in use.
3. Flashing Red – Possible disk error detected during spin up.
Your disk will either be write-protected or ejected to safeguard the data.
•One flash to four flashes – Note the number of red flashes and contact
technical support.
•Five flashes – Bad power on detected. Cycle the power to your
ORB Drive..