User Guide

TITLE
PowerBook G4: DVD Disc Icon Does Not Show Up On Desktop, Or A
Dialog Box Appears To Initialize Disc
Writer:
Created:
Modified:
Huckabone, Michael
2001-7-20
2001-8-17
TOPIC
DVD disc icon does not show up on desktop, or a dialog box appears to initialize disc.
DISCUSSION
*RESTRICTED: Apple Specialists/Apple-Authorized Self-Servicing Providers *
Internal Use Only
Troubleshooting Procedure
The steps to solve a symptom are listed sequentially. You might not need to perform every step
before the symptom is solved. Start with the first step, and then test for the symptom. If the
symptom persists, replace any modules you removed, go to the next step, and test again.
Continue down the list until the symptom is solved.
Use Software Update control panel to update firmware.1.
Try cleaning the disc. If it is dirty or scratched, it may not mount.2.
Try a different disc.3.
Select "Mac OS All" in the Extensions Manager control panel and restart.4.
Replace optical drive cable.5.
Replace optical drive.6.
Document Information
Product Area: PowerBook G4
Category: PowerBook G4 Hardware
Sub Category: Troubleshooting
Keywords: kpbook kssts hts
Contributor:
Process Owner: