HP Pavilion g6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Display .................................................................................................................................................. 5 Top .....................
Optical drive ....................................................................................................................... 34 Hard drive .......................................................................................................................... 36 Replacing the hard drive ................................................................................... 38 Installing a hard drive with an operating system ...............................
Backing up, restoring, and recovering ....................................................................................................... 85 Creating backups ............................................................................................................................... 85 Creating recovery media to recover the original system .................................................... 85 What you need to know ....................................................................................
viii
1 Product description Category Description Product Name HP Pavilion g6 Notebook PC Processors 2nd Generation Intel Core Processors: Intel Core i5-2450M processor (2.5 GHz, SC turbo up to 3.1 GHz, 3 MB L3 cache), Dual 35 W Intel Core i3-2350M processor (2.3 GHz, 3 MB L3 cache) Dual 35 W Intel Core i3-2330M processor (2.2 GHz, 3 MB L3 cache) Dual 35 W Intel Pentium® processors: Intel Pentium B960 processor (2.
Category Description Supports the following single hard drive configurations: Optical drive ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ● 320 GB, 7200 rpm, 9.5 mm and 7.0 mm ● 320 GB, 5400 rpm, 9.5 mm and 7.0 mm Fixed Customer-accessible SATA 12.
Category Description External media card HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card Internal card One half-size Mini Card slot for WLAN Ports ● Audio-in (digital microphone) ● Audio-out (stereo headphone) ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.
Category Description Operating system Preinstalled: Serviceability 4 Chapter 1 Product description ● Windows® 7 Professional (64 bit) ● Windows 7 Home Premium (64 bit) ● Windows 7 Home Basic (64 bit) ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery (system) ● Memory module ● Hard drive ● Optical drive ● MiniCard components ● Keyboard
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices. (2) Internal microphone Records sound. (3) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam > CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer.
Top Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Lights Component (1) Power light ● White: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.
TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive light ● Green or amber: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Bottom components Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Service door Provides access to the keyboard, optical drive, hard drive, wireless module, and memory modules.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric identifier that is unique to each product. (3) Product number This number provides specific information about the product’s hardware components.
Computer major components 14 Chapter 3 Illustrated parts catalog
Item Description Spare part number (1) 39.6-cm (15.6-in) High Definition (HD), LED, BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 18.
Item Description Spare part number ● For use in Winter Blue computer models 681824-001 ● For use in Sparkling Black computer models 681825-001 (4) Power button board (includes cable) 683549-001 (5) TouchPad LED board (includes cable) 684061-001 (6) TouchPad button board (includes cable) 683548-001 (7) Speaker assembly (includes cable) 681821-001 (8) System board (includes replacement thermal material): ● For use only with computer models equipped with UMA video memory 680568-001 ●
Item Description Spare part number ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 7200 rpm 641672-001 ● 320 GB, 5400 rpm 622643-001 Supports the following 7.0 mm, 6.35 cm (2.
Display assembly components Item Description Spare part number (1) Display bezel 681806-001 (2) Webcam/microphone module 680577-001 (3) Display hinge kit (includes left and right display hinges and brackets) 681812-001 (4) 39.6 cm (15.
Mass storage devices Item Description (1) Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) (2) Spare part number ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 ● Optical drive cable 682742-001 Hard drive Supports the following 9.50 mm, 6.35 cm (2.
Miscellaneous parts Description Spare part number AC adapters ● 90 W HP Smart AC adapter with Power Factor Correction (PFC) (for computer models equipped with a graphics subsystem with discrete memory only) 609940-001 ● 65 W HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with UMA memory only) 609939-001 ● 90 W HP Smart AC adapter with PFC (for select computer models equipped with a graphics subsystem with discrete memory only) 609947-001 ● 65 W HP Smart AC a
Sequential part number listing Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-061 Power cord, AC, 3 wire, black, 1.83 m for use in Italy 490371-081 Power cord, AC, 3 wire, black, 1.
22 Spare part number Description 653340-001 Intel Core i3-2350M processor (2.3 GHz, 3 MB L3 cache) Dual 35 W 655795-001 WLAN Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only 656120-001 WLAN Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.0+HS Combo Adapter 657325-001 WLAN Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo Adapter 664662-001 Intel Pentium B960 processor (2.
Spare part number Description 681800-211 Keyboard for use in Hungary, black 681800-251 Keyboard for use in Russia, black 681800-261 Keyboard for use in Bulgaria, black 681800-271 Keyboard for use Romania, black 681800-281 Keyboard for use Thailand, black 681800-291 Keyboard for use in Japan, black 681800-A41 Keyboard for use in Europe, black 681800-AB1 Keyboard for use in Taiwan, black 681800-AD1 Keyboard for use in Korea, black 681800-B31 Keyboard for International use, black 681800-B
24 Spare part number Description 681825-001 Top cover for use in Sparkling Black computer models 682742-001 Optical drive cable 682744-001 Power connector 682745-001 Hard drive hardware kit (includes hard drive cable, hard drive bumpers, and hard drive bracket and screws) 683547-001 USB board (includes cable) 683548-001 TouchPad button board 683549-001 Power button board 683843-001 PCH heat sink 684061-001 TouchPad LED board Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Plastics Kit (contains the service door) 681816-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 Optical drive cable kit 682742-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Pull the ODD (3) out from the front until the ODD is completely removed from the computer. 4. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the ODD bracket to the ODD and then remove the bracket (2) from the ODD. 5. Insert a straightened paper clip (1) into the release access opening in the bezel.
6. Press the release tab (2) and remove the bezel from the tab side (3). 7. Remove the bezel (4) from the ODD. Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: If your replacement hard drive was shipped without an operating system installed, you will need to install it using the system recovery discs. (see Installing a hard drive without an operating system on page 38).
Description Spare part number 320 GB, 5400 rpm 645193-001 Hard drive hardware kit (includes hard drive cable, hard drive bumpers, and hard drive bracket and screws) 682745-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the 4 PM 3.0 x 3.5 screws (4), and then remove the bracket (5) from the hard drive. Replacing the hard drive Reverse this procedure to reassemble and install the hard drive. Installing a hard drive with an operating system If your hard drive shipped with an operating system (image) installed, system recovery discs are not required for setup. Turn on the computer and allow the initial setup process to set up the operating system completely.
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object. NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
2. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 40 3. Align the notched edge (1) of the memory module with the tab in the memory module slot. 4.
5. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place.
WLAN module Description Spare part number Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only) 655795-001 Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo Adapter 657325-001 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter 670290-001 Ralink RT5390BC8 802.11b/g/n 1×1 WiFi and Bluetooth 3.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the hard drive (see Hard drive on page 36) Remove the keyboard: 1. Remove the PM 2.5 × 6.5 screw that secures the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer.
46 4. Using a thin, non-conductive tool, press on the back of the keyboard through the release access hole until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Ruby Red 681823-001 Sparkling Black 681825-001 Winter Blue 681824-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also secures the speaker underneath the top cover. 3. Close the computer. 4. Turn the computer upside down, with the front toward you.
5. Remove the following Nine PM 2.5 x 6.5 screws that secure the top cover to the computer. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 681821-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the speakers from the top cover (4). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board 683549–001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. 2. Release the tape securing the power button board cable and remove the power button board and cable. Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 683548-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the TouchPad button board (4) slightly to perform the next step. 6. Carefully invert the TouchPad button board (1). 7. Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. 8. Lift the TouchPad button board away from the top cover (3). Reverse this procedure to install the TouchPad button board and cable.
Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 32). 5.
Display assembly Description Spare part number Display back cover: ● Ruby Red 681802-001 ● Sparkling Black 681804-001 ● Winter Blue 681803-001 Bezel 681806-001 Webcam/microphone module 680577-001 Hinge covers 681811-001 Display panel 681817-001 Display hinges. 681812-001 Display cable kit (includes webcam/microphone module cable) 681808-001 Antenna kit (includes the wireless antenna cables and transceivers). 681813-001 Before removing the display assembly, follow these steps: 1.
2. Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 58 3. Remove the four PM 2.5 × 6.0 screws (1) that secure the display assembly to the computer. 4.
5. 6. If it is necessary to replace the display bezel or any of the display assembly sub-components: a. Remove the plastic screw covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). If it is necessary to replace the webcam/microphone module: a.
c. 7. If it is necessary to replace the display panel: a. 60 Remove the webcam/microphone module. Remove the six PM 2.5 × 6.0 screws that secure the display panel to the display enclosure.
b. The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, remove the hinge covers. c. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel. d. Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel. e. Remove the display panel.
8. 9. 62 If it is necessary to replace the display hinges: a. Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges include the display hinges and brackets If it is necessary to replace the display panel cable: a. Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure. b.
10. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) c. Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the display assembly.
9. Remove the top cover (see Top cover on page 48). 10. Remove the system board (see System board on page 66). Remove the optical drive cable: 1. Release the optical drive cable from the clips built into the base enclosure. 2. Release the optical drive connector from the base enclosure by prying the clips (1) that secure the optical drive connector to the base enclosure. 3. Remove the optical drive cable from the base enclosure (2). Reverse this procedure to install the optical drive cable.
8. Remove the keyboard (see Keyboard on page 44). 9. Remove the top cover (see Top cover on page 48). Remove the USB board: 1. If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board. 2. Pry the clip (2) that secures the USB board to the base enclosure. 3. Remove the USB board and cable by lifting straight up (3). Reverse this procedure to install the USB board.
8. Remove the keyboard (see Keyboard on page 44). 9. Remove the top cover (see Top cover on page 48). Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2. Remove the power connector from the the base enclosure (2). Reverse this procedure to install the power connector.
6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36) 8. Remove the keyboard (see Keyboard on page 44). 9. Remove the top cover (see Top cover on page 48).
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number Fan 680551-001 Heat sink for use only with computer models equipped with UMA video memory 680549-001 Heat sink for use only with computer models equipped with Discrete video memory 680550-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
4. Remove the fan and heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. 2. Remove the two PM 1.5 × 2.5 screws (1) that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink. 3. Remove the heat sink (2) from the fan. Reverse this procedure to reassemble and install the fan and heat sink.
PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
2. Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
4. Remove the battery (see Battery on page 32). 5. Remove the service door (see Service door on page 33). 6. Remove the optical drive (see Optical drive on page 34). 7. Remove the hard drive (see Hard drive on page 36) 8. Remove the keyboard (see Keyboard on page 44). 9. Remove the top cover (see Top cover on page 48). 10. Remove the system board (see System board on page 66). 11. Remove the heat sink (see Fan and heat sink on page 70). Remove the processor: 1.
5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.
39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.0 W Viewing angle ±40° horizontal, +120/-40° vertical (typical) 39.6-cm (15.
Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107g max 107g max 107g max 107g max 107g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 1.5 ms 1.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM
Blu-ray Disc ROM and DVD±R/RW SuperMulti DoubleLayer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
6 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Windows-7—Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
7 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
To restore, see Restoring specific files using Windows Backup and Restore on page 88. Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
To change the boot order for a recovery flash drive: 90 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 92 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter light 11 spare part numbers 20 action keys, identifying 7 antenna locations 5 removal 63 spare part number 18, 57 audio, product description 2 audio-in (microphone) jack identifying 10 audio-out (headphone) jack identifying 10 B backups 85 base enclosure, spare part number 16 battery removal 32 spare part numbers 16, 32 battery bay 12 battery release latch 12 bezel spare part number 18 BIOS determining version 83 downloading an update 83 updating 83 Blu-ray Disc ROM and DVD±R/RW SuperMult
feet locations 30 spare part number 30 fn key, identifying 7 G graphics, product description grounding guidelines 26 guidelines equipment 29 grounding 26 packaging 28 transporting 28 workstation 28 1 H hard drive precautions 26 product description 1 removal 36 spare part numbers 16, 19, 36 specifications 78 Hard Drive Hardware Kit, spare part number 19, 37 Hard drive light 11 HDMI port, identifying 10 heat sink removal 70 spare part numbers 70 heat sink assembly spare part number 16 hinge removal 62 spare
power requirements, product description 3 processor product description 1 removal 74 spare part numbers 16, 74 product description audio 2 camera 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 1 keyboard 3 memory module 1 operating system 4 optical drive 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 wireless 2 product name 1 R recovering from the recovery discs 89 recovering the original system 88 recovery 88 H
Windows logo key, identifying 7 wireless antenna locations 5 removal 63 spare part number 18, 57 wireless light 8 wireless, product description 2 WLAN module removal 42 spare part numbers 17, 42 workstation guidelines 28 98 Index
