Manual

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Steps 164
Troubleshooting Steps
You should perform the rst few steps of troubleshooting regardless of whether there is a
repairable problem or damage.
Gather Information
Gather the normal information about the problem. (If you are not familiar with the normal
information to gather, or any of the other steps, see General Troubleshooting Theory.)
Verify the Problem
Verify that the symptom exists as the customer reports it.
Try Quick Fixes
Special quick xes that apply to this computer include:
Familiarize yourself with the unit’s normal operating temperature (see Knowledge Base •
document 30612)
Make sure cable connectors are fully seated •
Reset the SMC. (See Knowledge Base document • 303319).
For more details, see the Symptom Charts section.
Run Diagnostics
The following diagnostic tools are available for this product:
Apple Hardware Test•
Apple Service Diagnostic•
See Knowledge Base document 11212 5, “Service Diagnostic Matrix”, to download the appropriate
disc image.
Try Systematic Fault Isolation
There are no special systematic fault isolation techniques for this product.