User Guide

82 Chapter 4 Problem, Meet Solution
OccasionallyyoumayhaveproblemswhileworkingwithyourMacPro.Readon
fortroubleshootingtipstotrywhenyouhaveaproblem.Youcanalsondmore
troubleshootinginformationinMacHelporontheMacProSupportwebsiteat
www.apple.com/support/macpro.
IfyouexperienceaproblemworkingwithyourMacPro,there’susuallyasimpleand
quicksolution.Ifyouencounteraproblem,trytomakeanoteofwhatyoudidbefore
theproblemoccurred.Thiscanhelpyounarrowdownthepossiblecausesofthe
problemandthenndtheanswersyouneed.Thingstonoteinclude:
Â Theapplicationsyouwereusingwhentheproblemoccurred.Problemsthatoccur
onlywithaspecicapplicationmayindicatethattheapplicationisnotcompatible
withtheMacOSversioninstalledonyourcomputer.
Â Anysoftwarethatyourecentlyinstalled.
Â Anynewhardware(suchasmemory,graphicsorPCIExpresscards,harddiskdrives)
thatyouinstalledorperipheralsthatyouconnected
Problems with Your Mac Pro
IfyourMacProdoesn’trespondorturnon,ifyouhavetroubleejectingadisk,orifthe
statuslightisashing,trythestepsinthissection.
If the computer doesn’t respond or the pointer doesn’t move
First,makesurethekeyboardisconnectedbyunpluggingandthenplugginginthe
connector,andmakesureitisrmlyseated.MakesureyourAppleMagicMouseis
turnedonandthebatteriesarecharged.(See“ReplacingtheAppleMagicMouse
Batteries”onpage93.)Thentrytocancelwhatthecomputerisdoing.