User`s guide

do not install Symantec Encryption Desktop on a system with this product installed:
Faronics Deep Freeze (any edition) [28392/2473348]
PGP WDE Command Line:
Passphrase required for PGP WDE command line stop command: The --stop command now requires a
passphrase. Scripts that use this command without providing a passphrase will fail. [29822/2474778]
Domain required for PGP WDE command line recovery-configure command: The --recovery-configure
command now requires a domain for users that have one. For such users, scripts that use this command without
providing a domain will fail. [28656/2473612]
Compatibility with Apple FileVault: Symantec Drive Encryption functionality is not enabled on systems encrypted
using Mac OS X Filevault. To enable Symantec Drive Encryption functionality on these systems, FileVault encryption must
be removed and Symantec Drive Encryption must be installed using the Symantec Encryption Desktop installation package.
[2824065]
Encrypting Transcend USB drives: To encrypt an external drive that is not recognized by Symantec Encryption
Desktop, such as the Transcend 16GB USB drive, use the Mac OS X Disk Utility to partition and format the drive. [2729560]
Decrypting on battery power: Do not decrypt an encrypted disk while you are running on battery power. [2734812]
Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries
about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The
Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide
alerting services and virus definition updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right amount of service for any size organization
Telephone and/or web-based support that provides rapid response and up-to-the-minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our website at the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support
policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product
documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Symantec Encryption Desktop 10.3 for Mac OS X Release Notes
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