Specifications

92 Chapter 6 Solving Problems
User Can’t Log in to the Windows Server
• If you’re using Password Server to authenticate users, check to make sure that it is
configured correctly.
• If you have user accounts created in a previous version of Mac OS X Server (version
10.1 or earlier) that are still configured to use Authentication Manager, make sure that
Authentication Manager is enabled. Then reset the passwords of existing users who
will be using Windows services. Reset the user’s password and try again.
Problems With NFS Service
Following are general issues and recommendations to keep in mind when using NFS
service:
• Not entering the full path to the NFS share will cause errors on the client side.
• Incompatible versions of NFS can cause problems.
• NFS service supports only one world export per volume. This includes NetBoot share
points.
• Use showmount -e IP address , where IP address is the server’s address, to see the
available NFS mounts.
• For information about using NFS to host home directories, see to the user
management guide.
Problems With FTP Service
There are several ways to diagnose and solve FTP problems.
FTP Connections Are Refused
• Verify that the user is entering the correct DNS name or IP address for the server.
• Make sure FTP service is turned on.
• Make sure the user has appropriate access privileges to the shared volume.
• See if the maximum number of connections has been reached. To do this, open
Server Admin, select FTP in the Computers & Services list, and click Overview. Note
the number of connected users, click Settings, click General, and compare to the
maximum user settings you have set.
• Verify that the user’s computer is configured correctly for TCP/IP. If there doesn’t
appear to be a problem with the TCP/IP settings, use a “pinging” utility to check
network connections.
• See if there is a DNS problem by trying to connect using the IP address of the FTP
server instead of its DNS name. If the connection works with the IP address, there
may be a problem with the DNS server.
• Verify that the user is correctly entering his or her short name and typing the correct
password. User names and passwords with special characters or double-byte
characters will not work. To find the user’s short name, double-click the user’s name
in the Users & Groups list.