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Specifications

ManualsBrandsApple ManualsComputer equipmentMac OS X Server Print Service Administration For Version 10.4 or Later
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Chapter 6 Solving Problems 91
• If the user is searching for the server via AppleTalk (in the Chooser), make sure you’ve
enabled browsing over AppleTalk in the General pane of the AFP service settings,
and that AppleTalk is active on both the server and the user’s computer.
• Check the name you assigned to the file server and make sure users are looking for
the correct name.
User Can’t Connect to the AFP Server
• Make sure the user has entered the correct user name and password. The user name
is not case-sensitive, but the password is.
• Verify that logging in is enabled for the user in the Users & Groups module of
Workgroup Manager.
• Check to see if the maximum number of client connections has been reached (in the
Apple File Service Status window). If it has, other users should try to connect later.
• Make sure the server that stores users and groups is running.
• Verify that the user has AppleShare 3.7 or later installed on his or her computer.
Administrators who want to use the admin password to log in as a user need at least
AppleShare 3.7.
• Make sure IP filter service is configured to allow access on port 548 if the user is
trying to connect to the server from a remote location. For more on IP filtering, see
the network services administration guide.
User Doesn’t See Login Greeting
• Upgrade the software on the user’s computer. Apple file service client computers
must be using AppleShare client software version 3.7 or later.
Problems With Windows Services
There are several ways to diagnose and solve SMB/CIFS problems.
User Can’t See the Windows Server in the Network Neighborhood
• Make sure users’ computers are properly configured for TCP/IP and have the
appropriate Windows networking software installed.
• Enable guest access for Windows users.
• Go to the DOS prompt on the client computer and type ping <IP address>, where
<IP address> is your server’s address. If the ping fails, then there is a TCP/IP
problem.
• If users’ computers are on a different subnet from the server, you must have a WINS
server on your network.
Note: If Windows computers are properly configured for networking and connected
to the network, client users can connect to the file server even if they can’t see the
server icon in the Network Neighborhood window.