User Guide

26 - Mac mini Troubleshooting
Symptom Charts
Optical Drive
The optical disc drive does not accept discs (mechanical failure)
1. Verify disc is not warped.
2. Try another known-good disc.
3. Reseat the optical drive to the interconnect board.
4. Replace optical drive.
5. Replace the interconnect board
6. Replace the logic board.
The disc icon does not show up on the desktop, or a dialog box appears to
initialize disc
1. Verify the correct type of disc is being used for the type of drive (a CD-ROM or CD-RW
drive reads CD discs only; a DVD-ROM or Combo drive reads CD or DVD discs).
2. Try cleaning the disc. If it is dirty or scratched, it may not mount.
3. Try a different disc.
4. Reseat optical drive to the interconnect board.
5. Replace optical drive.
6. Replace the interconnect board.
7. Replace the logic board.
The optical drive does not eject the disc
1. Check the disc. Nonstandard discs should not be used with the Mac mini. Refer to
Knowledge Base article 58641: Using nonstandard discs in CD-ROM or DVD-ROM
discs
2. Verify disc is not in use by quitting any applications that may be using the disc.
3. Press and hold Media Eject key at top right corner of Apple keyboard. If that does not
work, hold down Function (fn) key and Media Eject key.
4. Drag disc icon to trash or select it and press Command-E.
5. Choose Restart from Apple menu while holding down the mouse button.
6. Refer to Take Apart to remove the stuck disc and replace the optical drive.
Related article:
106752: Macintosh: How to Eject a Disc When Other Options Do Not Work