System information

Mac mini (Mid 2011) Symptom Charts — Mass Storage 63
2011-07-21
Uncategorized Symptom- Internal Drive
Quick Check
Symptoms Quick Check
Uncategorized Symptom
• Unable to locate appropriate
symptom
1. Run latest available service utilities to check for
presence of SATA device(s) communicating with
the logic board.
2. Try starting the system with the “D” key held
down on keyboard to check if Apple Hardware
Test is present on internal drive and does boot.
3. Remove SDRAM and install Known Good SDRAM
and start system. This will verify the SDRAM is not
the cause of a startup issue.
4. Start up from known-good original system media
or an up-to-date, bootable OS X volume like :
-the same Mac mini model connected and setup
in Target Disk Mode,
-a compatible known-good up-to date Mac OS X
installed on an external drive,
-by pressing the Cmd-R keyboard keys while
restarting, to access the Mac OS X Utilities
available from Recovery HD.
Note: The computer may need to be connected
to a network with Internet access.
5. Verify the Mac mini internal drive SMART status
and repair directory structure.
Deep Dive-Internal Drive Uncategorized Symptoms
Check Result Action Code
1. Verify whether an existing
symptom chart applies to the
issue reported by the customer.
Yes Jump to appropriate
symptom chart ow.
No Document failure symptom
and send feedback to
smfeedback@apple stating
that a suitable symptom code
could not be found.