Specifications

56 Chapter 4 Problem, Meet Solution

Mac OS X Server Software Supportdeliversconsultativetelephone

andemail

support

fornetworkingandworkowissuesinMacOSXServerenvironments,includingsupport

forcommand-linetoolsandmixed-platformintegration.MacOSXServerSoftware

SupportalsoincludesallofthefeaturesofAppleCareHelpDeskSupport,described

below.Choosefromthreelevelsofsupport—Select,Preferred,orAlliance.

AppleCare Help Desk Supportgivesyouayearofexpertiseforyourinternalhelp

desk.Thisproductprovidesprioritytelephone

andemail

supporttotwodesignated

contactsinyourorganization.CoveredproductsincludeAppleRemoteDesktop,

FinalCutStudio,FinalCutServer,Aperture,LogicStudio,MacOS,andthegraphical

userinterfaceinMacOSXServer.YoualsoreceiveasubscriptiontoAppleCareHelp

DeskTools,alibraryofMacOSinstallationandhardwarediagnosticdiscsthatare

updatedquarterly.

1.

Telephonenumbersandhoursofoperationmayvaryandaresubjecttochange;localtelephonefeesmayapply.

2.

Accesstoweb-basedresourcesrequirestheuseofacompatibleInternetserviceprovider;feesmayapply.

3.

DetailsonsupportcoverageandeligibleAppletechnologiesaredescribedintheMacOSXServerSoftware

SupportandAppleCareHelpDeskSupportplansat: