Specifications

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Technology Overview
Xserve
Mac OS X Server Software Support
Apple offers support programs for Mac OS X Server that extend beyond the up-and-
running support provided by the AppleCare Premium Service and Support Plan.
Apple technical support experts can provide consultative phone and email support for
Mac OS X Server integration and migration issues, as well as help with command-line
configuration.
Three levels of Mac OS X Server Software Support are available, depending on the
number of incidents supported and desired response time. Each plan provides one
year of coverage.
•
Select covers up to 10 incidents with 4-hour response
6
for priority 1 issues (server
down), 12 hours a day, 7 days a week. Support for additional incidents can be
purchased as needed.
•
Preferred covers an unlimited number of incidents with 2-hour response
6
for
priority 1 issues, 12 hours a day, 7 days a week, and assigns a technical account
manager to the organization.
•
Alliance covers an unlimited number of incidents at multiple locations with 1-hour
response
6
for priority 1 issues, 24 hours a day, 7 days a week. This plan includes an
onsite review by an Apple technical support engineer.
Apple Professional Services
Some organizations have requirements that go beyond basic installation services
and may be looking for expertise in fulfilling a turnkey solution. Apple Professional
Services addresses these needs with experts who can help assess technology needs
and provide onsite deployment, best practices, and integration services.
For more information about Apple Professional Services capabilities and offerings,
visit www.apple.com/consulting.
Training and Certification Programs
Apple offers comprehensive instruction on Mac OS X and Mac OS X Server, cover-
ing such topics as client management, system troubleshooting, and cross-platform
network configuration. A combination of lectures, demonstrations, and hands-on
exercises, classes are taught by Apple Certified Trainers with real-world experience and
dynamic presentation skills. Classes are offered at Apple Authorized Training Centers,
as well as at customer locations.
Once IT professionals have acquired the requisite skills, Apple certification programs
provide tangible evidence of their technical expertise. For more information about
Apple training and certification programs, visit www.apple.com/training.
Mac OS X Server Maintenance Program
This subscription program makes it easy
to manage software expenditures while
benefiting from the latest technologies and
improvements. With one easy payment,
you’ll receive major Mac OS X Server soft-
ware upgrades for three years.