Specifications

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Technology Overview
Xserve
Service, Support, and
Training Options
Every Xserve comes with a one-year limited warranty and 90 days of up-and-running
telephone support. In addition, the AppleCare website publishes in-depth product
information, training on hardware and software installation and configuration, and
technical resources, including the AppleCare Knowledge Base, discussions, and down-
loadable software on Apple’s Featured Software site.
For critical server deployments, Apple also offers a comprehensive range of service
and support options for Xserve hardware and Mac OS X Server software. For more
information about these AppleCare products, visit www.apple.com/server/support.
AppleCare Premium Service and Support Plan
This server-class support product provides up to three years of up-and-running
telephone and email support and onsite hardware service. Apple technical support
experts are available 24 hours a day to help you determine whether you’re experienc-
ing a hardware failure or a Mac OS X Server configuration issue. In either case, Apple
will work to get systems up and running quickly. And because Apple hardware and
software are uniquely integrated, there’s only one vendor to call.
The AppleCare Premium Service and Support Plan delivers up-and-running telephone
and email support within 30 minutes—24 hours a day, 7 days a week. The hardware
repair coverage provides global onsite response within 4 hours during business hours
and next-day onsite response when you contact Apple after business hours (terms
apply).
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For added peace of mind, you’ll have the assurance that Apple-authorized
technicians will perform repairs using genuine Apple parts.
The AppleCare Premium Service and Support Plan can be purchased at any time while
Xserve is still under its original one-year warranty. However, since coverage ends three
years after the hardware purchase date, you’ll get maximum advantage when you
make both purchases at the same time.
AppleCare Service Parts Kit
Xserve is designed for quick serviceability of crucial parts; no special tools, training, or
certifications are needed. AppleCare Service Parts Kits let system administrators keep
key components handy to address the most common hardware failures. Each kit has
a logic board, a power supply, and a fan array. When the AppleCare Premium Service
and Support Plan is combined with an AppleCare Service Parts Kit, technical support
experts can often help troubleshoot and fix systems right over the phone—day or
night—eliminating the need for an onsite technician.
Convenient replacement modules
Problem resolution is fast with AppleCare
Service Parts Kits for Xserve (sold separately).