Datasheet

Page 15 of 17 Education Price List
7/12/2010
 Apple, Inc.
Education Price List
March 2, 2011
day,
D2652LL/D
Mac OS X Server Software Support - Preferred 15996.00
Covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides
two-hour
D2653LL/D
Mac OS X Server Software Support - Alliance 39996.00
Covers an unlimited number of enterprise-level support incidents across multiple locations for four technical contacts in your
organization and provides one-hour response for priority 1 (server down) issues, 24 x 7.
This plan also includes an onsite review by an Apple technical support engineer and assigns a technical account manager to your
organization.
AppleCare Xsan Support
AppleCare Xsan Support delivers a year of priority phone and email support for your storage deployment. You’ll have direct access—24 hours a day, 7
days a week— to Apple’s dedicated Xsan Support team. These experts provide in-depth problem-solving assistance with Xsan and RAID Admin software.
They also troubleshoot Apple hardware running Xsan, as well as interconnectivity between Mac Pro/ Power Mac, Xserve, and Xserve RAID systems,
including Apple-qualified Fibre Channel switches. A separate AppleCare Xsan Support agreement must be purchased for each copy of Xsan software in
your network. For complete terms and conditions, visit www.apple.com/support/products/xsan.html
M9754ZM/B
AppleCare Xsan Support 639.00
AppleCare Help Desk Products
MB039ZM/C
AppleCare Help Desk Support 2239.00
Provides two designated contacts one year of unlimited support incidents for software installation, launch, and use; hardware and
software diagnosis and trouble shooting; and issue isolation for Apple-based solutions. Products covered include Apple hardware
such as iPhone, iPod, and Mac computers (hardware repairs not covered under warranty require an extended service contract,
such as the AppleCare Protection Plan); the iPhone and Mac operating systems; and most Apple tools and applications including
iPhone Configuration Utility, Apple Remote Desktop, Aperture, Final Cut Express, Final Cut Studio, Final Cut Server, iLife,
iWork, Logic Express, Logic Studio, and graphical user interface-level support for Mac OS X Server. Also included is one set of
AppleCare Help Desk Tools, described below. See http://www.apple.com/support/products/helpdesk.html for full details.
MB038ZM/C
AppleCare Help Desk Tools 799.00
Provides a single user with a library of Mac OS installation and hardware diagnostic discs that is updated quarterly for a full year.
Also provides access to Apple's professional online support resources, including online updates of the latest diagnostic tools.
*Single incident Professional SupportLine agreements may be purchased directly from Apple technical agents at time of use or by calling
888-Apl-Valu, Option 2, then 3. Credit Card or PO. $199.00.
AppleCare Professional Video Support
AppleCare Professional Video Support gives you direct access to Apple’s Professional Video Technical Support team via telephone and email 12
hours a day, seven days a week. Coverage includes expert assistance with Final Cut Studio, Final Cut Pro, DVD Studio Pro, Motion, and Soundtrack Pro;
troubleshooting for Apple hardware and RAID Admin software, as well as for interconnectivity between your Mac or Xserve and an Xserve RAID; and
assistance with DV, SD, and HD video input / output over FireWire or Apple-qualified third-party capture cards. This product provides an unlimited
number of support incidents to one designated contact in your organization for one year.
For complete terms and conditions, visit www.apple.com/support/products/provideo
MA698ZM/C AppleCare Professional Video Support Enrollment Kit 639.00
AppleCare Technician Training
AppleCare Technician Training is an in-depth self-paced training program that covers the spectrum of knowledge needed to become an Apple-certified
technician. You get a year of access to AppleCare Service Source, which covers such topics as general computer terminology, Apple-specific computer
architectures, Mac troubleshooting and preventive maintenance, and Apple technologies. I n addition to the Service Source training and reference
materials, you also receive diagnostic tools and extensive information from Apple's own technical library.
MA714Z/A AppleCare Technician Training 239.00