User`s guide

18 - Xserve Troubleshooting

Hard Drive Symptom Charts

Internal Optical Drive

Optical drive icon does not appear on the desktop

1. If the server is locked, unlock it.

2. Check to see if the optical drive is listed in Apple System Proﬁler. If it is, go to step 3. If

it is not, go to step 9.

3. Verify the correct type of disc is being used. Try using a known-good disc.

4. Try cleaning the disc. (It may not mount if it is dirty or scratched.)

5. If there is a disc stuck in the drive, eject it by restarting the server while holding down

the mouse button.

6. Turn off all third-party extensions.

7. Verify the ﬁrmware is the most recent version for that drive. Check Software

Downloads for any current update.

8. Reinstall system software.

9. Reseat the optical drive cable at both connectors.

10. Replace the optical drive cable.

11. Replace the optical drive.

12. Replace the logic board only if other devices on the bus do not work. Note: When

installing the new logic board, make sure the ports and ID button on the back of the

board align with the openings in the chassis.

Optical drive does not accept CD or DVD disc

1. If the server is locked, unlock it.

2. Verify the disc is not warped.

3. Verify the disc is not the wrong size. Refer to article 58641 “Macintosh: Using

Nonstandard Discs in CD-ROM or DVD-ROM Drives.”

4. Replace the optical drive.

Original Xserve: Drive tray won’t open

1. If the server is locked, unlock it.

2. Try using a known-good disc.

3. Reseat the optical drive cable at both connectors.

4. Replace the optical drive cable.

5. Replace the optical drive.