Datasheet

Asset Management
As an administrator or support professional, you need to keep track of the config-
uration of Mac systems in your organization. Apple Remote Desktop 2 allows you
to collect information on more than 200 hardware and software attributes. For fast
retrieval, it stores all reports in the included SQL database, making it easy to generate
custom reports using any number of third-party SQL-aware tools.
Apple Remote Desktop reports provide critical information that can help you assess
your systems’ readiness for operating system or application updates and to determine
whether any additional software or hardware is needed for the migration. It’s also
valuable information for help desk professionals, providing configuration details on
systems that are having problems.
Hardware Reports
Hardware reports cover details on hard drives, network interfaces, memory, USB
and FireWire devices, and PCI cards.
System Overview. The System Overview report provides information about a client’s
AirPort setup, attached devices, network settings, system preferences, printer lists, and
key software attributes. The report can be used to identify problems, verify system
configurations before installing new software, or determine how many devices of a
particular type, such as scanners, are being used in a particular lab.
Storage. Information about the client’s internal hard disks includes the hardware itself,
the volumes on the disk, file system information, and journaling information.
Network Interfaces. Information for all active and inactive network interfaces
includes detailed network input and output, as well as Ethernet statistics from the
client computer. The Network Interfaces report can be used to identify network errors
or faulty network equipment, troubleshoot network performance, and query the
network settings of client computers.
Memory. Specific information about the memory (RAM) installed in the client system
includes each memory module’s size, type, speed, and slot location. Memory reports
can be used to manage computer resources, troubleshoot hardware, or determine
which client computer can best handle a memory-intensive application or task.
FireWire Devices. Information on FireWire devices connected to the client computer
includes the manufacturer, model, speed, software version, and firmware version for
each device.
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Technology Overview
Apple Remote Desktop 2
Computer information fields
Administrators can view up to four organi-
zation-specific computer information fields,
such as asset tags or AppleCare contract
details. You can set these fields centrally
from your computer and include them in
your System Overview report, along with
other system attributes.