Specifications

Flowcharts and TablesTroubleshooting
No Paper Pickup From Cassette (Continued)
Step Check Result Action
4 Is cassette pickup
solenoid connector P201
securely connected to the
cassette feeder board?
No Reconnect P201 to the cassette
feeder board.
5 Remove the paper
cassette tray. Visually
inspect the paper sensing
arm. Does the paper
sensing arm appear to be
damaged?
Yes Replace the paper sensing arm.
6 Prepare the printer for
troubleshooting as
described in the
“Troubleshooting
Preparation” section.
Switch off the printer.
Connect the multimeter
between P13-7 (+24 V)
and P13-8 (/TURN1). Does
the resistance measure
between 220 and 240 Ω?
No Replace the cassette pickup solenoid.
7 Connect the multimeter
between P13010 (+24 V)
and P13-11 (/FEED1). Does
the resistance measure
between 110 and 130 Ω?
No Replace the cassette feed solenoid.
8 If only one paper cassette is
installed, connect a
multimeter between
connector pins P13-1 (NO
PAPER1) and P13-4
(GND) on the DC controller
board. While you remove
and insert a paper cassette
tray filled with paper, does
the voltage toggle from
0 VDC (inserted) to +5 VDC
(removed)?
No Replace the cassette feeder board. If
the problem persists, replace the
cassette feeder tray.