Specifications

Flowcharts and TablesTroubleshooting
Paper Jams in Paper Pickup Area (Continued)
Step Check Result Action
20 Disconnect P111 from the
high-voltage power supply.
Connect the multimeter
between connector pins
P17-1 (+24 V) and P11-2
(GND) on the DC controller
board. Does the voltage
measure +24 VDC when
you switch on the printer?
No Go to Table 11, Power Supply Failure
(+24 VDC).
21 Connect the printer to a
computer and place a sheet
of paper on the manual feed
or multipurpose tray.
Connect the multimeter
between connector pins
P17-2 (+24 V) and P11-2
(GND) on the DC controller
board. Select Manual Feed
and print a page. Does the
voltage drop from +24 VDC
to 0 VDC when the manual
feed pickup solenoid is
actuated?
No
Ye s
Replace the manual feed pickup
solenoid.
Replace the DC controller board.
Table 29. No Paper Pickup From Cassette
Step Check Result Action
1 Is connector P13 on the DC
controller board making
good contact?
No Reconnect P13 to the DC controller
board.
2 Is connector P115 on the
cassette feeder board
making good contact?
No Reconnect P115 to the cassette
feeder board.
3 Is cassette feed solenoid
connector P202 securely
connected to the cassette
feeder board?
No Reconnect P202 to the cassette
feeder board.