Specifications

Paper Jams in Paper Pickup Area (Continued)
Step Check Result Action
14 Replace the DC controller
board. Does the problem
still occur?
No Problem solved.
15 Reconnect connector P16
to the DC controller board.
Connect a multimeter
between pins P16-6
(/PREREG) and P16-5
(GND) on the DC controller
board. Initiate a service test
page. Does the voltage
drop from +5 VDC to 0 VDC
when the paper passes the
paper registration sensor?
No Replace the paper registration
sensor located on the paper charge
deflector.
16 Does the manual feed or
multipurpose tray have too
much paper? (The manual
feed tray holds one sheet of
paper at a time and the
multipurpose tray holds 50
sheets of paper.)
Yes Remove excess paper.
17 Is connector P17 on the DC
controller board making
good contact?
No Reconnect connector P17 to the DC
controller board.
18 Open the front access door
and observe the rollers on
the pickup roller assembly.
Are the pickup rollers worn
or deformed?
Yes Replace the pickup rollers.
19 Using a paper clip or screw-
driver, manually activate the
manual feed solenoid.
Manually rotate the large
black gear on the pickup
roller assembly toward the
manual feed solenoid. Does
the pickup roller rotate
without binding?
No Replace the pickup roller assembly.