Specifications

Flowcharts and TablesTroubleshooting
Paper Jams in Fuser/Delivery Area (Continued)
Step Check Result Action
7 Verify that the cable that
runs to the paper delivery
sensor is still securely
connected. Connect a
multimeter across
connector pins P16-3
(EXIT) and P16-2 (GND) on
the DC controller board.
Manually actuate the paper
delivery sensor by inserting
a sheet of paper between
the sensor arms. Does the
voltage drop from +5 VDC
to 0 VDC when you remove
the paper from the sensor?
Ye s
No
Replace the DC controller board.
Replace the paper delivery sensor. If
the problem persists, replace the
delivery sensor cable.
Table 28. Paper Jams in Paper Pickup Area
Step Check Result Action
1 Reload the paper cassette
tray with known-good
paper. Does the problem
still occur?
No Problem solved.
2 Does the jam occur when
the manual feed or optional
multipurpose tray is being
used?
Yes Go to Step 17.
3 Is the paper cassette
installed properly in the
printer?
No Reinstall the paper cassette properly.
4 Is the paper cassette
loaded with too much
paper?
Yes Remove the excess paper.
5 Are the cassette feed rollers
damaged or worn?
Yes Replace the cassette pickup rollers.
6 Are the cassette feed rollers
damaged or worn?
Yes Replace the cassette feed roller shaft.