Specifications

3
Flowcharts and TablesTroubleshooting
Table 27. Paper Jams in Fuser/Delivery Area
Step Check Result Action
1 Initiate a service test page.
Does the test page jam as it
leaves the fuser assembly?
No Problem solved.
2 Is the cable that runs to the
paper delivery sensor
securely connected?
No Reconnect the cable to the paper
delivery sensor.
3 Initiate another test page
and observe the action of
the delivery lever on the
fuser assembly.
Does the lever swing freely
when paper passes through
the fuser assembly?
No Replace the delivery sensor lever.
4 Allow the fuser rollers to
cool and then remove the
fuser assembly. Inspect the
fuser rollers. Are the fuser
rollers worn or damaged?
Yes Replace the fuser assembly.
5 Do the fuser rollers rotate
without binding?
Yes Replace the fuser assembly.
6 Remove the I/O shield, the
I/O board, and the I/O board
mount. Replace the fuser
assembly and disconnect
P111 from the high-voltage
power supply.
Connect a multimeter
between connector pins
P16-1 (PULLUP +5 V) and
P16-2 (GND) on the DC
controller board. Does the
voltage measure +5 VDC
when you switch on the
printer?
No Go to Table 12, Power Supply Failure
(+5 V).