Specifications

Flowcharts and TablesTroubleshooting
Table 14. Paper-Jam LED Lights But No Jam Has Occurred
Step Check Result Action
1 Is the paper cassette
installed and does it contain
paper?
No Remove the paper cassette tray and
fill it with paper. Reinstall the paper
cassette tray and make sure it is
seated properly.
2 Check the fuser/delivery
area or paper registration
area for paper fragments.
Are there any paper
fragments or other
obstructions?
Yes Remove the fragments or
obstructions.
3 Is the cable that runs to the
paper delivery sensor
securely connected?
No Reconnect the cable to the paper
delivery sensor.
4 Initiate a service test page
and observe the action of
the delivery lever on the
fuser assembly.
Does the delivery lever
swing freely when it passes
through the fuser
assembly?
No Replace the delivery sensor lever.
5 Open the front access door
and locate the paper
registration on the paper
charge deflector. Is the
paper sensing arm
damaged or broken.
Yes Replace the paper sensing arm.