User`s guide

Flowcharts and TablesTroubleshooting
Table 33. Paper Jams in Pickup/Transfer Area When Feeding From
the Standard Cassette
Step Check Result Action
1 Is the black ribbed paper
guide firmly seated?
No Reseat the black ribbed paper guide.
If this guide is damaged or unseated,
paper may jam at the entrance to the
paper pickup block.
2 Is the white passive roller
on the cassette OK?
No Clean the roller so that it forms a
smooth gripping surface against the
lower feed roller.
3 Is the lower feed roller OK? No Replace or reinstall the lower feed
roller and/or its gearing. Note that the
upper feed rollers serve other paper
sources, so they are not likely to be
the cause of the problem.
Table 34. Paper Jams in Pickup/Transfer Area When Feeding From the
Multipurpose Tray
Step Check Result Action
1 Try printing with known-
good paper. Does the prob-
lem persist?
No Problem solved.
2 Is the multipurpose tray
width guide set correctly?
No Set the guide so that it is snug against
the edge of the paper.
3 Is the multipurpose pickup
roller slipping when it tries
to pull in the paper?
Yes Reinstall or replace the multipurpose
pickup roller. If you have recently
taken apart the pickup block gearing
and paper has not fed successfully
since then, the problem could be
incorrect installation of the gears.
4 Are there two sheets at the
jam location?
Yes Replace the multipurpose tray guide
assembly.