User`s guide

Flowcharts and TablesTroubleshooting
Table 29. No Pickup From Standard Cassette
Step Check Result Action
1 Initiate a service test page.
Does the printer pickup
from the standard
cassette?
Yes Confirm that I/O cable connections
are secure and that configuration
settings are correct. To make certain
that networking or CPU software is not
the root problem, confirm through the
printer utility that the startup page is
enabled, and restart the printer. If the
startup page prints, there is a software
or networking problem away from the
printer. If the startup page does not
print, replace the I/O board.
2 Do the pickup motor and
gearing engage after you
restart the printer?
Yes Remove the paper pickup block and
maintain pickup connectivity. Closely
observe the gear end of the pickup
block and restart the printer. All but
three ratchet gears should spin freely
during the startup sequence. If the
problem persists, remount or replace
the problem gear(s).
3 Remove the rear panel and
the right corner panel. Is
the pickup controller board
cable securely connected
to J201 on the DC
controller board?
No Secure the cable.
4 Is the DC controller board
cable securely connected
to J601 on the pickup
controller board?
No Secure the cable.
5 Is the pickup block motor
cable securely connected
at J703 on the pickup
sensor board?
No Secure the cable.