User`s guide

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Flowcharts and Tables Troubleshooting
Table 28. No Pickup From Multipurpose Tray
Step Check Result Action
1 Is paper picking up cor-
rectly from the standard
cassette?
No Go to Table 29
2 Maintain I/O connectivity
(see “Troubleshooting
Tips” in this chapter).
Do the pickup motor and
gearing engage after you
try printing to the
multipurpose tray?
No Remove the rear panel and the right
corner panel and check that all the
following connectors are secure:
• DC controller board connector J201
• Pickup controller board connector
J601
• Pickup block motor cable J703
3 Remove the paper pickup
block and maintain pickup
connectivity (see
“Troubleshooting Tips” in
this chapter). Closely
observe the gear at the end
of the pickup block and
restart the printer. Do all
gears rotate correctly after
you restart?
No Remount or replace the problem
gear(s).
4 Select the multipurpose
tray as paper source, and
print something. Does the
multipurpose pickup gear
rotate?
No Make sure that the pickup gear and its
spring and hook are installed correctly.
If the problem persists, replace the
multipurpose pickup solenoid.
5 The problem is mechanical
and is caused by failure of
one of these components.
Restart the printer and
attempt another print job.
Observe the components
closely. Does the symptom
persist?
Yes Remount, clear, or replace the defec-
tive component.