User`s guide

Flowcharts and TablesTroubleshooting
Table 27. No Pickup From Envelope Feeder
Step Check Result Action
1 Is paper picking up
correctly from the standard
cassette?
No Go to Table 29.
2 Remove the left, right, and
bottom covers of the
envelope feeder and install
the feeder into the pickup
block. Do the envelope
feeder motor and gearing
engage after you restart?
Yes Remove the paper pickup block from
the printer and maintain pickup
connectivity (see “Troubleshooting
Tips” in this chapter).
3 Place probes on the solder
side of the pickup controller
board between J603-4
(GND) and the power sup-
ply side of diode D606.
Does the voltage measure
5 V?
No
Yes
Replace the pickup controller board.
Perform the first module exchange
below. If the problem persists, reinstall
the original module and perform the
next exchange:
• Replace the envelope feeder
controller board.
• Replace the printer interface cable
in the envelope feeder.
• Replace the feeder interface cable in
the pickup block.
4 Measure the voltage
between J604-4 (GND) and
J604-1 (+24 V). Does the
voltage measure 24 V?
No Replace the pickup controller board.
5 Place probes between
J136-1 (+24 V) and
J136-4 (GND) on the
receptacle that the enve-
lope feeder plugs into.
Does the voltage measure
24 V?
No
Yes
Replace the feeder interface cable.
Perform the first module exchange
below. If the problem persists, reinstall
the original module and
perform the next exchange:
• Replace the envelope feeder
controller board.
• Replace the envelope feeder motor.
• Replace the printer interface cable
inside the envelope feeder.