Technical information

Novell NetWare troubleshooting
The printer is properly connected, but the printer’s NetWare printer name doesn’t appear
in the Apple LaserWriter Utility’s list of printers to configure.
If you don’t see the printer’s name in the Apple LaserWriter Utility, try the
following steps:
m Make sure you have the right printer model selected.
m Make sure the NetWare file server is running.
m Tur n th e printer off and then on again. The printer advertises itself to the
NetWare file servers on its network segment for only five minutes after it is
turned on to reduce network traffic.
m Check that the NetWare file server and the printer are on the same
segment of the network. If they are on different segments, you can
configure the printer by specifying the IPX network number and the
Ethernet node address. See “Connecting to a Network Printer Manually” in
Appendix A.
m Check the printer’s frame type, printed on the startup page. Make sure it
matches your computer’s frame type or your NetWare file server’s frame
type. If the frame type is different, you need to connect to the printer
manually to change the frame type to the desired value. See “Connecting to
a Network Printer Manually” in Appendix A for more information.
The printer is properly connected and configured, but printing is garbled or displays
unwanted characters.
If your printer is connected to the server through a parallel port connection,
display the PostScript Options dialog box and make sure that Protocol
Options is set to Default. This dialog box is available through the Setup
command in your application’s File menu. See “Additional Printer Options” in
Chapter 7 for more information on protocol options.
The printer is properly connected and configured, but nothing prints.
The printer is a PostScript-only printer. Make sure you are using only
PostScript banner pages. If you are using PCL banner pages, for example,
nothing will print.
213
Fixing Other Problems