4th generation

TipsandTroubleshooting
6
Most problems with iPod shue can be solved quickly by
following the advice in this chapter.
The5Rs:Reset,Retry,Restart,Reinstall,Restore
Remember these ve basic suggestions if you have a problem with iPod shue. Try
these steps one at a time until the problem is resolved. If one of the following doesn’t
help, read on for solutions to specic problems.
 Reset iPod shue by turning it o, waiting 10 seconds, and then turning it back
on again.
 Retry with a dierent USB 2.0 port if you cannot see iPod shue in iTunes.
 Restart your computer, and make sure you have the latest software updates
installed.
 Reinstall iTunes software from the latest version on the web.
 Restore iPod shue. See “Updating and Restoring iPod shue Software” on page 33.
Ifthestatuslightglowsredpersistentlyoryouheartheerrormessage“Pleaseuse
iTunestorestore”
Connect iPod shue to your computer and restore it in iTunes. See “Updating and
Restoring iPod shue Software” on page 33.
IfiPodshuewon’tturnonorrespond
Connect iPod shue to a high-power USB 2.0 port on your computer. Your Â
iPod shue battery may need to be recharged.
Turn iPod shue o, wait 10 seconds, and then turn it on again. Â
You may need to restore iPod shue software. See “ Â Updating and Restoring
iPod shue Software” on page 33.
IfiPodshueisn’tplayingmusic
iPod shue might not have any music on it. If you hear the message “Please use Â
iTunes to sync music,” connect iPod shue to your computer to sync music to it.
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