for iOS 3.1 software

Visual Voicemail may be an optional service in some countries. Contact your carrier for
more information.
You Can’t Remember Your Voicemail Password
If iPhone prompts you for your password when you tap Voicemail and you don’t
remember your password, tap for instructions on resetting it.
Voicemail Service Is Called When You Tap Voicemail
If the voice instructions prompt you, enter your voicemail password. Otherwise, wait
until you hear any voice instruction, then end the call. After a time, Voicemail should
become available again.
This may occur if you removed the SIM card from iPhone and replace it with another
SIM card.
Safari, Text, Mail, and Contacts
Websites, Text, or Email Aren’t Available
Check the cell signal • icon in the status bar at the top of the screen. If there are no
bars, or if it says “No service,” try moving to a dierent location. If you’re indoors, try
going outdoors or moving closer to a window.
Check to make sure you’re in an area with network coverage. Go to your carrier’s •
website to see network coverage areas.
If the cellular network isn’t available, connect to a Wi-Fi network if possible.•
Make sure airplane mode isn’t on. From the Home screen choose Settings, then turn •
airplane mode o. If that doesn’t work, turn airplane mode on, wait 15 seconds, then
turn airplane mode o again.
Make sure to include an area code for every phone number in your contacts list that •
you use to send or receive text messages.
Turn iPhone o and back on again. Press and hold the Sleep/Wake button on top of •
iPhone for a few seconds until a red slider appears, then drag the slider. Then press
and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter
your SIM’s PIN if the SIM is locked.
Important: If you enter the PIN incorrectly three times, you may need to enter a
Personal Unlocking Key (PUK) to enable your SIM card again. Refer to the SIM card
documentation or contact your carrier.
There may be a problem with your wireless service. Call your carrier or go to your •
carrier’s website.
197
Appendix A Troubleshooting