User Guide

Chapter 2 Creating and Deploying Configuration Profiles 43
User Installation of Downloaded Configuration Profiles
Provide your users with the URL where they can download the profiles onto their
devices, or send the profiles to an email account your users can access using the device
before it’s set up with your enterprise-specific information.
When a user downloads the profile from the web, or opens the attachment using Mail,
the device recognizes the .mobileconfig extension as a profile and begins installation
when the user taps Install.
During installation, the user is asked to enter any necessary information, such as
passwords that were not specified in the profile, and other information as required by
the settings you specified.
The device also retrieves the Exchange ActiveSync policies from the server, and will
refresh the policies, if they’ve changed, with every subsequent connection. If the device
or Exchange ActiveSync policies enforce a passcode setting, the user must enter a
passcode that complies with the policy in order to complete the installation.
Additionally, the user is asked to enter any passwords necessary to use certificates
included in the profile.
If the installation isn’t completed successfully—perhaps because the Exchange server
was unreachable or the user cancelled the process—none of the information entered
by the user is retained.
Users may want to change how many days worth of messages are synced to the device
and which mail folders other than the inbox are synced. The defaults are three days and
all folders. Users can change these by going to Settings > Mail, Contacts, Calendars >
Exchange account name.