User Guide

Appendix D Safety, Handling, & Support 176
Sell or give away iPhone
Before you sell or give away your iPhone, be sure to erase all content and your personal
information. If you’ve enabled Find My iPhone (see Find My iPhone on page 45), Activation Lock
is on. You need to turn o Activation Lock before the new owner can activate iPhone under his
or her own account.
Erase iPhone and remove Activation Lock. Go to Settings > General > Reset > Erase All Content
and Settings.
See support.apple.com/kb/HT5661.
Learn more, service, and support
Refer to the following resources to get more iPhone-related safety, software, and
service information.
To learn about Do this
Using iPhone safely See Important safety information
on page 168.
iPhone service and support, tips, forums,
and Apple software downloads
Go to www.apple.com/support/iphone.
Service and support from your carrier Contact your carrier or go to your carrier’s website.
The latest information about iPhone Go to www.apple.com/iphone.
Managing your Apple ID account Go to appleid.apple.com.
Using iCloud Go to help.apple.com/icloud.
Using iTunes
Open iTunes and choose Help > iTunes Help. For an
online iTunes tutorial (may not be available in all
areas), go to www.apple.com/support/itunes.
Using other Apple iOS apps Go to www.apple.com/support/ios.
Finding your iPhone serial number, IMEI,
ICCID, or MEID
You can nd your iPhone serial number, International
Mobile Equipment Identity (IMEI), ICCD, or Mobile
Equipment Identier (MEID) on the iPhone packaging.
Or, on iPhone, choose Settings > General > About. For
more information, go to support.apple.com/kb/ht4061.
Obtaining warranty service First follow the advice in this guide. Then go to
www.apple.com/support/iphone.
Viewing iPhone regulatory information
On iPhone, go to Settings > General > About >
Legal > Regulatory.
Battery replacement service Go to
www.apple.com/batteries/replacement-and-recycling/.
Using iPhone in an enterprise environment Go to www.apple.com/iphone/business to learn more
about the enterprise features of iPhone, including
Microsoft Exchange, IMAP, CalDAV, CardDAV, VPN,
and more.