Specifications

iPhone 4 Symptom Charts — Accessories Issues 82
2012-02-21
TV/Video Out Issues
Known-Good Parts & Materials Required: Display and compatible cables as listed in HT1454:
iPhone, iPad, iPod: TV out support, device compatible with cables
Quick Check
Symptoms Quick Check
• Unable to display device
content on TV
• Unable to display device
content on projector
1. Verify that accessory is compatible with device.
2. On the device, go to Settings > General >
Software Update to verify device has the most
up-to-date software. If unavailable, verify by
plugging the device into iTunes.
3. Verify cables are plugged into the appropriate
input jacks and correct input is selected on the
TV or projector.
4. Restart the device.
Deep Dive
Check Result Action
1. Inspect connections.
Check for debris at the
connection points of both the
device and the accessory. Clean
if possible.
Did cleaning resolve the issue?
Yes Issue resolved.
No Go to step 2.
2. Test with known-good cable.
Using a known-good video-out
cable, isolate issue to the cable
or device.
Is the issue related to the
cable or the device?
Cable Replace Apple accessory.
Device Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.