Specifications

iPhone 4 Symptom Charts — Accessories Issues 81
2012-02-21
Accessories Issues
“Accessory not made to work”
Known-Good Parts & Materials Required: iPhone accessory
Quick Check
Symptoms Quick Check
• “This accessory is not made to
work with iPhone” message,
when a “Works with iPhone”
accessory is connected or when
nothing is connected
1. Make sure: the accessory’s package says “Works
with iPhone” and not “Made for iPod” or “Made for
iPad.”
2. Verify the device is securely connected to the
accessory; not loose, crooked or making partial
connection.
3. See Apple Support article TS1505: iPhone:
Compatibility message appears when
connected to a ‘Works with iPhone’ accessory.
4. On the device, go to Settings > General >
Software Update to verify device has the most
up-to-date software. If unavailable, verify by
plugging the device into iTunes.
Deep Dive
Check Result Action
1. Inspect connections.
Check for debris at the
connection points of both the
device and the accessory. Clean
if possible.
Did cleaning resolve the issue?
Yes Issue resolved.
No Go to step 2.
2. Test known-good accessory.
Test the device with a known-
good similar accessory, if
available.
Is the accessory issue
resolved?
Yes Refer user to accessory manufacturer
for support.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.