Specifications

iPhone 4 Symptom Charts — Mechanical Issues 52
2012-02-21
Band Split/Oset
Deep Dive
Check Result Action
1. Check for safety issue.
Determine whether there is
a safety issue, such as glass
fragments or sharp metal
edges. Do not perform
procedures that can be a safety
risk to you or the user.
Can you proceed safely?
Yes Covered if under warranty. Check for
out-of-warranty repair options.
No Covered if under warranty. Check for
out-of-warranty repair options.
Escalate per safety procedures if user
claims injury.
Other Mechanical Issue
Deep Dive
Check Result Action
1. Verify whether any of the
troubleshooting ows apply to
the issue reported by the user.
Yes Jump to appropriate troubleshooting
ow.
No
Document reported failure and send
feedback to [e-mail]
stating that a suitable troubleshooting
ow wasn’t found.
Escalate through your usual channels
for further troubleshooting support.