Specifications

iPhone 4 Symptom Charts — Mechanical Issues 48
2012-02-21
Camera Issues
Known-Good Parts & Materials Required: Dock Connector to USB Cable, computer running
the latest version of iTunes with a known-good USB port
Quick Check
Symptoms Quick Check
• Camera app is missing
• Camera not functioning
• Cannot take photos
• Cannot take video
• Camera LED ash not working
• Cannot switch between main
and front cameras
• Camera quality is fuzzy
• Camera takes photos or video
with incorrect color balance
1. Make sure case or protective lm is not
obstructing the camera or ash.
2. On the device, go to Settings > General >
Software Update to verify device has the most
up-to-date software. If unavailable, verify by
plugging the device into iTunes.
3. If the Camera app is missing, verify that Camera
has not been restricted in Settings > General >
Restrictions. The user would need to enter their
password to disable the restriction.
4. Sound eects: When taking a photo or starting
a video recording, the device makes a shutter
sound. The sound isn’t played if the ring/silent
switch is set to silent. Note: In some regions, the
sound eects for Camera are played even if the
ring/silent switch is set to silent.
5. Set LED ash mode: In the Camera app, tap
the ash button in the upper left corner of the
screen, then tap O, Auto, or On.
Deep Dive
Check Result Action
1. Identify camera issue.
Test to determine if the camera
functions at all or if the issue is
related to image quality.
Which issue?
No
Function
Go to step 2.
Image
Quality
Go to step 3.
2. Restore the device.
Restore the device using
the latest version of iTunes.
If restore fails, attempt DFU
restore.
Warning: This will delete all
user data on the device.
Is the camera issue resolved?
Yes Issue resolved.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace main camera, if possible, rather
than replacing the whole unit.