Specifications

iPhone 4 Symptom Charts — Display Issues 44
2012-02-21
Cracked Glass
Known-Good Parts & Materials Required: none
Quick Check
Symptoms Quick Check
• Cracked LCD
• Cracked cover glass
• Cracked back cover
1. Go to Deep Dive.
Deep Dive
Check Result Action
1. Determine any safety risk.
Determine whether there is
a safety issue, such as glass
fragments. Do not perform
procedures that can be a safety
risk to you or the user.
Can you proceed safely?
Yes Go to step 2.
No Out-of-warranty physical abuse.
Replace back cover, if appropriate,
rather than replacing the whole unit.
Escalate per safety procedures if user
claims injury.
2. Inspect display.
Probe to determine if the
issue is caused by accidental
damage.
Is the issue caused by
accidental damage?
Yes Out of warranty. Replace back cover, if
appropriate, rather than replacing the
whole unit.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace back cover, if appropriate,
rather than replacing the whole unit.