Specifications

iPhone 4 Symptom Charts — Display Issues 43
2012-02-21
Display Rotation Issues
Known-Good Parts & Materials Required: Dock Connector to USB Cable, computer running
the latest version of iTunes with a known-good USB port
Quick Check
Symptoms Quick Check
• Display does not rotate when
device changes orientation
1. Verify that screen rotation lock is o. Double-click
the Home button to display recently used apps.
Flick from left to right along the bottom of the
screen. If the Screen Rotation Lock button shows
a padlock, tap that button to turn o rotation
lock.
2. Hold the device in a vertical plane (upright), not
horizontal (at).
3. Not all iOS apps are designed to rotate. Some
may use only portrait or landscape mode, or
switch depending on the content. To test screen
rotation, open the Calculator app. If the screen
does not rotate as expected while using the
calculator app (see images at left), continue
troubleshooting.
4. Restart the device.
5. On the device, go to Settings > General >
Software Update to verify device has the most
up-to-date software. If unavailable, verify by
plugging the device into iTunes.
Deep Dive
Check Result Action
1. Restore with iTunes.
Restore the device using the
latest version of iTunes.
Warning: This will delete all
user data on the device.
Open the Calculator app and
rotate device.
Does the display rotate
properly?
Yes Issue resolved.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.