Specifications

iPhone 4 Symptom Charts — Power Issues 39
2012-02-21
4. Diagnose unresponsive apps.
Use diagnostics to determine
any apps that are unresponsive
running in the background that
may be draining the battery.
Are there unresponsive apps
listed?
Yes Instruct user how to quit background
processes on the device.
No No trouble found. Suggest www.
apple.com/batteries/iphone.html as
a resource for the user to learn about
optimizing battery settings.
Other Power Issue
Deep Dive
Check Result Action
1. Verify whether any of the
troubleshooting ows apply to
the issue reported by the user.
Yes Jump to appropriate troubleshooting
ow.
No
Document reported failure and send
feedback to [e-mail]
stating that a suitable troubleshooting
ow wasn’t found.
Escalate through your usual channels
for further troubleshooting support.