Specifications

iPhone 4 Symptom Charts — Power Issues 37
2012-02-21
3. Verify charge status.
Check battery icon in the upper
right-hand corner of the screen.
Is the device currently
charging?
Yes Go to step 6.
No Go to step 4.
4. Restore with iTunes.
Restore the device using
the latest version of iTunes.
If restore fails, attempt DFU
restore.
Warning: This will delete all
user data on the device.
Was restore successful?
Yes Go to step 5.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
5. Verify charge status.
Check battery icon in the upper
right-hand corner of the screen.
Is the device currently
charging?
Yes Go to step 6.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace the device’s battery, if possible,
rather than replacing the whole unit.
6. Test battery.
Allow device to charge for 2
more minutes, then unplug the
device.
Did the device immediately
power o?
Yes Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace the device’s battery, if possible,
rather than replacing the whole unit.
No Go to step 7.
7. Run diagnostics.
Use diagnostics to verify the
battery status.
Is the battery status “normal?”
Yes Issue resolved.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace the device’s battery, if possible,
rather than replacing the whole unit.