Specifications

iPhone 4 Symptom Charts — Power Issues 35
2012-02-21
4. Verify device status.
Identify if device woke up to
the “battery trap” image (at left)
or to an iOS screen, such as:
- “slide to unlock”
- Apple Logo (startup)
- “connect to iTunes” (at left)
Did the device wake to the
battery trap image or an iOS
screen?
Battery
Trap
Go to step 5.
iOS Screen Go to step 6.
5. Continue charging.
Charge the device for up to an
additional 10 minutes.
After 10 minutes, did the
device wake to an iOS screen?
Yes Go to step 6.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
6. Identify iOS screen.
Identify if the device woke to
“slide to unlock” rather than
the Apple logo or “connect to
iTunes.”
Did the device wake to “slide
to unlock?”
Yes Go to step 8.
No Go to step 7.
7. Restore with iTunes.
Restore the device using
the latest version of iTunes.
If restore fails, attempt DFU
restore.
Warning: This will delete all
user data on the device.
Was restore successful?
Yes Go to step 8.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
8. Test battery.
Allow device to charge for 2
more minutes, then unplug the
device.
Did the device immediately
power o?
Yes Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.
Replace the device’s battery, if possible,
rather than replacing the whole unit.
No Go to step 9.
9. Run diagnostics.
Use diagnostics to verify the
battery status.
Is the battery status “normal?”
Yes Issue resolved.
No Determine if the issue is caused by
accidental damage. Refer to the Visual
Mechanical Inspection guidelines.