Specifications

iPhone 4 Troubleshooting — General Troubleshooting 25
2012-02-21
General Troubleshooting
Backup User Data
Before troubleshooting a user’s device, verify that the data is backed up to iCloud (requires
iOS 5) or to iTunes on the user’s computer.
Learn more about iCloud at www.apple.com/icloud.
Important: To avoid syncing a user’s device to a test computer, go to iTunes > Preferences >
Devices and select “Prevent iPods, iPhones, and iPads from syncing automatically”.
Apple Support articles:
• HT1766: iOS: About backups
• HT4137: How to back up your data and set up as a new device
• TS2529: iTunes: “Backup could not be saved on the computer” alert message