Specifications

iPhone Basics — Apple ID 19
2012-02-21
Apple ID
Many iOS 5 features require an Apple ID, including:
• Home Sharing
• iCloud
• iMessage
• iTunes and App Stores
While troubleshooting, you may isolate a user’s issue to his or her Apple ID. You should help
users resolve issues with their existing Apple IDs, instead of creating new ones. Creating a new
Apple ID for a user who already has one can confuse the user, cause the creation of multiple
iTunes and App Store accounts, and reduce the amount of Apple IDs available for others.
Refer users who don’t know if they have Apple IDs to appleid.apple.com, where they can do
the following:
• Find out if he or she has an Apple ID
• Reset his or her Apple ID password
• Manage the information associated with his or her Apple ID
A user who has any of the following, already has an Apple ID and you should not help create a
new one:
• Free Find My iPhone account
• FaceTime account
• Game Center account
• Mac App Store account
• Apple Online Store account
• iTunes Store account
• Apple Jobseeker account
• iChat account
• Active or expired MobileMe account